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Most helpful customer reviews
1 of 1 people found the following review helpful.
BEST BOOK FOR JIRA LOVER
By vinod
I work in one of the biggest bank in India, my responsibility is to manage various marketing campaigns of the bank where we promote new schemes and offers. We also organize various events and workshops in companies. Since several people are working on these campaigns, it is very difficult to manage the work and track who is doing what activity. Usually these campaigns are supposed to be finished within 2 or 3 weeks and we try to store the result of the feedback to analyze it later, like how many new accounts were created, how many leads we got and it helps us in future campaigns.
We were using excel sheets and emails for managing the work and no prizes for guessing it was horrible to keep track. We started using online to-do tools, these seem to work for us as everything was managed online and people can track their work. We quickly realized the need to have custom solution where we could have our own process mapped in the tool and also we needed more fields to capture the information.
Since we are working in banking industry, it was also a not a good idea to use some hosted solution. We decided and got the approval to purchase some tool that can be hosted internally. We quickly came to know about JIRA being one of the best tool for issue tracking and the ability of customizations. We spend couple of months trying the make the tool work for use but we felt that the customizations done by us were difficult to maintain and we ended up with so many schemes.
I had good understanding of the tool before I read the book and that is the reason I purchased the Mastering series. The book focuses mostly on the customizations of the tool and also there is a chapter in which the author has described really well on how to maintain difference schemes. At one point the author has written about change control board and mentioned about the process that JIRA administrators should follow to accept changes in the schemes. I also like the fact that there are several other administrative topics that were discussed till the end. You feel empowered after reading this book, and you learn the capabilities of this tool. I spent most of my time on JIRA these days and I keep this book on my desk just as a quick reference.
I highly recommend this title to all JIRA administrators.
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